Frequently Asked Questions
Have unanswered questions? Please email us and our Laundry experts will be happy to answer your questions: experts@getcleanpeople.com
GENERAL QUESTIONS
Why choose CLEAN PEOPLE Laundry Detergent?
CLEAN PEOPLE Laundry Detergent is Better for You and Better for the Environment. <3
How is CLEAN PEOPLE Laundry Detergent Better for You and Better for the Environment?
Better for You. Clean People Laundry Detergent Sheets are all the good ingredients in your favorite Laundry Detergent with none of these gross ingredients: NO 1,4 dioxane, NO SLS, NO SLES, NO optical brighteners, NO parabens, NO phosphates, NO synthetic dyes, NO chlorine.
Oh and our laundry sheets really work!
Also, with liquid laundry detergent, everyone ends up using too much because it’s hard to know the right amount (that over-dosing costs consumers $1 billion a year). With Clean People Laundry Detergent, you get the exact right dose every time!
CLEAN PEOPLE Laundry Detergent is hypoallergenic, vegan, and cruelty free.
Better for the Environment. Some of those bright orange or blue plastic jugs ends up in a landfill or, worse, an ocean.
By choosing CLEAN PEOPLE, you’re saving keeping orange & blue plastic jugs out of landfills.
Heavy vs Light. Those bright orange and blue plastic jugs are also heavy to lug around the country (which mean they use lots of truck fuel and CO2 emissions). Clean People Laundry Detergent is 94% lighter, meaning 94% less truck fuel and CO2 emissions.
#MAKINGCLEANEASY.
What is a CLEAN PEOPLE Laundry Detergent Sheet?
Think of a Clean People Laundry Detergent Sheet as all the good ingredients in your favorite Laundry Detergent with none of these gross ingredients: NO 1,4 dioxane, NO SLS, NO SLES, NO optical brighteners, NO parabens, NO phosphates, NO synthetic dyes, NO chlorine.
Oh and our laundry sheets really work!
CLEAN PEOPLE Laundry Detergent is hypoallergenic, vegan, and cruelty free.
#MAKINGCLEANEASY
How do I use CLEAN PEOPLE Laundry Detergent?
You use CLEAN PEOPLE Laundry Detergent the same way you use any other Laundry Detergent. Tear off a sheet of CLEAN PEOPLE Laundry Detergent and add it to your washer’s drum. Load your laundry and turn on your washing machine.
We recommend using one sheet per medium load of laundry. For smaller loads, tear the sheet in half and only use half of a sheet. For larger loads, we recommend using two sheets.
CLEAN PEOPLE Laundry Detergent Strips are effective, no mess, and the perfect dose every time.
CLEAN PEOPLE Laundry Detergent Strips work with all washing machines (top load, front load, high efficiency washers). And you can even use CLEAN PEOPLE to hand wash in your sink or bathtub.
Why aren’t there many suds when I use CLEAN PEOPLE Laundry Detergent?
It is normal to not see many suds when using CLEAN PEOPLE laundry sheets.
In modern laundry detergents, the amount of suds produced does not directly correlate to cleaning power. Clean People uses a special, low-sudsing formulation that is HE-compatible and effective for all other types of washing machines. Some detergents that produce lots of suds typically include suds-enhancing agents that do not make a difference when it comes to cleaning power – they are added mainly for appearance purposes.
Do you have a 100% Money Back Guarantee?
Yes, we have a 100% money back guarantee. We call it the CLEAN PEOPLE Guarantee.
We use CLEAN PEOPLE Laundry Detergent ourselves. To completely clean sweaty gym clothes, muddy pants, and smells-like-the-pool swim shorts.
We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns. Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.
How long will it take to receive my order?
We try to get orders out of our warehouse as fast as we can and into your hands!
Orders take approximately 3-6 business days to deliver to your door!
Can I expedite my order?
In the United States, Yes!
We offer UPS 3 Day Shipping within the United States for $15, regardless of the size of your order. This allows for you to receive your package 3 business days after it is shipped. Expedited shipping fees are non-refundable.
Please note that if you are shipping to Hawaii, Alaska, an APO/FPO, or a US Territory, expedited shipping may take additional time but will be faster than our free shipping method.
How much is shipping? (Hint: it's free!)
Shipping is free on all orders to the United States, Canada, Australia, France, Germany, and the United Kingdom.
Within the United States, we also offer expedited shipping for $15.
Do you ship internationally?
Shipping is free on all orders to the United States, Canada, Australia, France, Germany, and the United Kingdom.
Within the United States, we also offer expedited shipping for $15.
For other countries:
Malaysia
Free Shipping on all orders of $75 USD
$5 for Shipping on orders under $75 USD
Ships from the US via DHL, delivered by Malaysia Post|| 10-15 Business Days
Singapore
Free Shipping on all orders of $75 USD
$5 for Shipping on orders under $75 USD
Ships from the US via DHL, delivered by Singapore Post|| 10-15 Business Days
Belgium, Croatia, Denmark, Estonia, Finland, Gibraltar, Hong Kong, Hungary, Israel, Japan, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Netherlands, Portugal, Russia, South Korea, Spain, Sweden, and Switzerland
$5 for Shipping or Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Local Post Office Post|| 7 – 21 Business Days
All other international destinations
Free Shipping on all orders of $100 USD or above
Ships from US via DHL, delivered by DHL or Local Post Office || 5 – 21 Business Days
We are not shipping to Mexico or the Philippines at this time.
If you have questions, please email hello@getcleanpeople.com.
What is your return policy? (Hint: free returns!)
We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns in the United States and Canada.
Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.
To start your return, fill out the form here.
If you live outside of USA or Canada, simply email us within 30 days of purchase, and we will authorize your full refund for your opened or unopened package. Shipping and duties paid by you.
#MAKINGCLEANEASY
Where is CLEAN PEOPLE made?
CLEAN PEOPLE products are manufactured in the United States and Canada.
What certifications does CLEAN PEOPLE have?
CLEAN PEOPLE Laundry Detergent is:
- Eco-Friendly
- Hypoallergenic
- Paraben-free
- Phosphate-free
- Free of added dyes
- Free of chlorine bleach
- Vegan
- Cruelty Free
Is CLEAN PEOPLE tested on animals?
No, we never test CLEAN PEOPLE on animals. Except husbands who are mostly willing participants. But not always :-).
CLEAN PEOPLE is both Vegan and Cruelty Free.
How can I track my order?
When your order ships, we’ll send you an email with a tracking link. That tracking link will let you track your package all the way to your doorstep.
You can also track your order here.
Where do you ship?
We ship to the United States (including Alaska & Hawaii), APOs/FPOs, Canada, Australia, France, Germany, Switzerland, Netherlands, and the United Kingdom.
For shipping outside the United States, orders deliver to your door in 5-12 business days.
What payment methods & currencies does CLEAN PEOPLE accept?
We accept all major credit cards including Visa, Mastercard, Discover, American Express, Diner’s Club, and more.
We also accept Paypal.
And you can send us personal checks or money orders too!
All our prices are in USD Dollars.
SUBSCRIPTION QUESTIONS
What are the benefits of subscribing versus placing one time orders?
You can get a discount on your initial order, in addition to every renewal afterwards! A subscription (auto-shipment) allows you to receive the products you love on your schedule, without having to remember to place a new order before you run out!
How do I know if I signed up for a subscription?
You can see subscription renewal information on the confirmation email after placing your initial order, as well as in your My Account. You will also receive a renewal reminder 7 days prior to your bill date. After your bill date, your subscription will automatically ship out within 72 hours.
How do I view my subscription details?
You can view all your subscription details in your account under ‘My Subscription.” If you have any trouble accessing your account, email us at hello@getcleanpeople.com so we can help!
How do I edit my subscription frequency?
You can edit the frequency of your subscription in your account under “My Subscription.” Under subscription details you can select “frequency.”
How do I edit the contents of my subscription?
You can edit the contents of your subscription in your account under “My Subscription.” Under subscription details, you can select “change scent” or add more items. You can also email us at Hello@getcleanpeople.com and we are happy to assist!
Can I skip/delay a shipment?
You absolutely can! You can do so by changing the frequency of your subscription in your account or by emailing us at Hello@getcleanpeople.com. You can skip as many shipments as you’d like.
How do I update my billing information?
You can update your billing information within your account under subscriptions. Select the subscription and then select “edit Subscription” on the right hand side. You can then choose to change the payment method.
Why choose CLEAN PEOPLE Laundry Detergent?
CLEAN PEOPLE Laundry Detergent is Better for You and Better for the Environment.
How is CLEAN PEOPLE Laundry Detergent Better for You and Better for the Environment?
Better for You. Clean People Laundry Detergent Sheets are all the good ingredients in your favorite Laundry Detergent with none of these gross ingredients: NO 1,4 dioxane, NO SLS, NO SLES, NO optical brighteners, NO parabens, NO phosphates, NO synthetic dyes, NO chlorine.
Oh and our laundry sheets really work!
Also, with liquid laundry detergent, everyone ends up using too much because it’s hard to know the right amount (that over-dosing costs consumers $1 billion a year). With Clean People Laundry Detergent, you get the exact right dose every time!
CLEAN PEOPLE Laundry Detergent is hypoallergenic, vegan, and cruelty free.
Better for the Environment. Some of those bright orange or blue plastic jugs ends up in a landfill or, worse, an ocean.
By choosing CLEAN PEOPLE, you’re saving keeping orange & blue plastic jugs out of landfills.
Heavy vs Light. Those bright orange and blue plastic jugs are also heavy to lug around the country (which mean they use lots of truck fuel and CO2 emissions). Clean People Laundry Detergent is 94% light
What is a CLEAN PEOPLE Laundry Detergent Sheet?
Think of a Clean People Laundry Detergent Sheet as all the good ingredients in your favorite Laundry Detergent with none of these gross ingredients: NO 1,4 dioxane, NO SLS, NO SLES, NO optical brighteners, NO parabens, NO phosphates, NO synthetic dyes, NO chlorine.
Oh and our laundry sheets really work!
CLEAN PEOPLE Laundry Detergent is hypoallergenic, vegan, and cruelty free.
#MAKINGCLEANEASY
How do I use CLEAN PEOPLE Laundry Detergent?
You use CLEAN PEOPLE Laundry Detergent the same way you use any other Laundry Detergent. Tear off a sheet of CLEAN PEOPLE Laundry Detergent and add it to your washer’s drum. Load your laundry and turn on your washing machine.
We recommend using one sheet per medium load of laundry. For smaller loads, tear the sheet in half and only use half of a sheet. For larger loads, we recommend using two sheets.
CLEAN PEOPLE Laundry Detergent Strips are effective, no mess, and the perfect dose every time.
CLEAN PEOPLE Laundry Detergent Strips work with all washing machines (top load, front load, high efficiency washers). And you can even use CLEAN PEOPLE to hand wash in your sink or bathtub.
Do you have a 100% Money Back Guarantee?
Yes, we have a 100% money back guarantee. We call it the CLEAN PEOPLE Guarantee.
We use CLEAN PEOPLE Laundry Detergent ourselves. To completely clean sweaty gym clothes, muddy pants, and smells-like-the-pool swim shorts.
We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns. Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.
How much is shipping? (Hint: it's free!)
Shipping is free on all orders to the United States, Canada, Australia, France, Germany, and the United Kingdom.
Within the United States, we also offer expedited shipping for $15.
What is your return policy? (Hint: free returns!)
We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns.
Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.
#MAKINGCLEANEASY
Where is CLEAN PEOPLE made?
CLEAN PEOPLE Laundry Detergent is manufactured in the United States and Canada.
What certifications does CLEAN PEOPLE have?
CLEAN PEOPLE Laundry Detergent is:
- Eco Friendly
- Hypoallergenic
- Paraben-free
- Phosphate-free
- Free of added dyes
- Free of chlorine bleach
- Vegan
- Cruelty Free
Is CLEAN PEOPLE tested on animals?
No, we never test CLEAN PEOPLE on animals. Except husbands who are mostly willing participants. But not always :-).
CLEAN PEOPLE is both Vegan and Cruelty Free.
How long will it take to receive my order?
We try to get orders out of our warehouse as fast as we can and into your hands! We average 24 – 48 hours processing speed.
Orders take approximately 5-8 business days to deliver to your door!
Can I expedite my order?
In the United States, Yes!
We offer UPS 3 Day Shipping within the United States for $15, regardless of the size of your order. This allows for you to receive your package 3 business days after it is shipped. Expedited shipping fees are non-refundable.
Please note that if you are shipping to Hawaii, Alaska, an APO/FPO, or a US Territory, expedited shipping may take additional time but will be faster than our free shipping method.
How can I track my order?
When your order ships, we’ll send you an email with a tracking link. That tracking link will let you track your package all the way to your doorstep.
Where do you ship?
We ship to the United States (including Alaska & Hawaii), APOs/FPOs, Canada, Australia, France, Germany, Switzerland, Netherlands, and the United Kingdom.
For shipping outside the United States, orders deliver to your door in 5-12 business days.
What payment methods & currencies does CLEAN PEOPLE accept?
We accept all major credit cards including Visa, Mastercard, Discover, American Express, Diner’s Club, and more.
We also accept Paypal.
And you can send us personal checks or money orders too!
All our prices are in USD Dollars.