Frequently Asked Questions

Have Unanswered Questions? Please email us: [email protected]

TOP QUESTIONS

Why choose CLEAN PEOPLE Laundry Detergent?

CLEAN PEOPLE Laundry Detergent is Better for You and Better for the Environment.

How is CLEAN PEOPLE Laundry Detergent Better for You and Better for the Environment?

Better for You. Clean People Laundry Detergent Strip is all the good stuff in your favorite Laundry Detergent with none of the bad stuff (no parabens, no phosphates, no added dyes, no chlorine).

Oh and just as effective with none of the mess!

Also, with liquid laundry detergent, everyone ends up using too much because it’s hard to know the right amount (that over-dosing costs consumers $1 billion a year). With Clean People Laundry Detergent, you get the exact right dose every time!

CLEAN PEOPLE Laundry Detergent is hypoallergenic, vegan, and cruelty free.

Better for the Environment. Each one of those bright orange or blue plastic jugs ends up in a landfill or, worse, an ocean.

With CLEAN PEOPLE, you’re helping rid the world of single use plastics and plastic all together. That’s because Clean People uses no plastic!

We go one step further: For every 96 Pack (or larger) sold, we plant a tree in your name.

By choosing CLEAN PEOPLE, instead of creating landfills of orange & blue plastic jugs, you can plant a tree.

Heavy vs Light. Those bright orange and blue plastic jugs are also heavy to lug around the country (which mean they use lots of truck fuel and CO2 emissions). Clean People Laundry Detergent is 94% lighter, meaning 94% less truck fuel and CO2 emissions.

#MAKINGCLEANEASY.

What is a CLEAN PEOPLE Laundry Detergent Strip?

Think of a Clean People Laundry Detergent Strip as all the good stuff in your favorite Laundry Detergent with none of the bad stuff (no parabens, no phosphates, no added dyes, no chlorine).  And none of the water, and none of the plastic.

Oh and just as effective with none of the mess!

CLEAN PEOPLE Laundry Detergent is hypoallergenic, vegan, and cruelty free.

#MAKINGCLEANEASY

How do I use CLEAN PEOPLE Laundry Detergent?

You use CLEAN PEOPLE Laundry Detergent the same way you use any other Laundry Detergent.  Tear off a strip of CLEAN PEOPLE Laundry Detergent and add it to your washer.  Load your laundry and turn on your washing machine.

We recommend using one strip per medium load of laundry. For smaller loads, tear the strip in half and only use half of a strip. For larger loads, we recommend using two strips.

CLEAN PEOPLE Laundry Detergent Strips are effective, no mess, and the perfect dose every time.

CLEAN PEOPLE Laundry Detergent Strips work with all washing machines (top load, front load, high efficiency washers).  And you can even use CLEAN PEOPLE to hand wash in your sink or bathtub.

Why aren’t there many suds when I use CLEAN PEOPLE Laundry Detergent?

It is normal to not see many suds when using CLEAN PEOPLE laundry strips.

In modern laundry detergents, the amount of suds produced does not directly correlate to cleaning power. Clean People uses a special, low-sudsing formulation that is HE-compatible and effective for all other types of washing machines. Some detergents that produce lots of suds typically include suds-enhancing agents that do not make a difference when it comes to cleaning power – they are added mainly for appearance purposes.

Do you have a 100% Money Back Guarantee?

Yes, we have a 100% money back guarantee. We call it the CLEAN PEOPLE Guarantee.

We use CLEAN PEOPLE Laundry Detergent ourselves. To completely clean sweaty gym clothes, muddy pants, and smells-like-the-pool swim shorts.

We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns. Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.

How much is shipping? (Hint: it's free!)

Shipping is free on all orders to the United States, Canada, Australia, France, Germany, and the United Kingdom.

Within the United States, we also offer expedited shipping for $10.

What is your return policy? (Hint: free returns!)

We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns.

Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.

#MAKINGCLEANEASY

Where is CLEAN PEOPLE made?

CLEAN PEOPLE Laundry Detergent is manufactured in the United States and Canada.

What certifications does CLEAN PEOPLE have?

CLEAN PEOPLE Laundry Detergent is:

  • 100% PLASTIC FREE
  • Eco Friendly
  • Hypoallergenic
  • Paraben-free
  • Phosphate-free
  • Free of added dyes
  • Free of chlorine bleach
  • Vegan
  • Cruelty Free
  • Biodegradable

Is CLEAN PEOPLE tested on animals?

No, we never test CLEAN PEOPLE on animals.  Except husbands who are mostly willing participants.  But not always :-).

CLEAN PEOPLE is both Vegan and Cruelty Free.

What does it mean to subscribe to CLEAN PEOPLE?

Your order is a ONE TIME purchase unless you select Subscribe & Save. Subscribing ensures you don’t run out of CLEAN PEOPLE Laundry Detergent! You can cancel anytime. You can ship a shipment anytime.

You can subscribe to have CLEAN PEOPLE delivered to your door every 1, 2, or 3 months. Every 2 months is Most Popular. When you subscribe, you’ll save 10%!

SHIPPING & RETURNS

How much is Shipping? (Hint: it’s free!)

Shipping is free on all orders to the United States, Canada, Australia, France, Germany, and the United Kingdom.

Within the United States, we also offer expedited shipping for $10.

What is your return policy? (Hint: free returns!)

Yes, we have a 100% money back guarantee. We call it the CLEAN PEOPLE Guarantee.

We use CLEAN PEOPLE Laundry Detergent ourselves. To completely clean sweaty gym clothes, muddy pants, and smells-like-the-pool swim shorts.

We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns. Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.

How long will it take to receive my order?

Orders placed before noon EST on a business day, ship the same day. Orders placed after noon EST ship the very next business day.

Orders take 3-5 business days to deliver to your door!

Can I expedite my order?

In the United States, Yes!

We offer UPS 3 Day Shipping within the United States for $10, regardless of the size of your order. This allows for you to receive your package 3 business days after it is shipped. Expedited shipping fees are non-refundable.

Please note that if you are shipping to Hawaii, Alaska, an APO/FPO, or a US Territory, expedited shipping may take additional time but will be faster than our free shipping method.

How can I track my order?

When your order ships, we’ll send you an email with a tracking link.  That tracking link will let you track your package all the way to your doorstep.

Where do you ship?

We ship to the United States (including Alaska & Hawaii), APOs/FPOs, Canada, Australia, France, Germany, Switzerland, Netherlands, and the United Kingdom.

For shipping outside the United States, orders deliver to your door in 5-12 business days.

What payment methods & currencies does CLEAN PEOPLE accept?

We accept all major credit cards including Visa, Mastercard, Discover, American Express, Diner’s Club, and more.

We also accept Paypal.

And you can send us personal checks or money orders too!

All our prices are in USD Dollars.

SUBSCRIPTION QUESTIONS

I'm getting too many, how do I delay it?

No problem, log into your account and head to Subscriptions. Edit whichever product is arriving too frequently! From there you can also change your Subscription Frequency or date. Reach out to Support and we’d be happy to help.

I really want to swap my scent, how do I do that?

Reach out to Support, and we’d be happy to help.

I’ll be out of the country this month, how do I delay my next processing date?

No problem, log into your account and head to Subscriptions. Click View on whichever product you’d like to delay! From there you can click on “Edit Subscription” choose whichever next processing date you’d like, and Save! Reach out to Support and we’d be happy to help.

What if I want to cancel?

No problem, cancel any time, but we’ll miss you!

TOP QUESTIONS

Why choose CLEAN PEOPLE Laundry Detergent?

CLEAN PEOPLE Laundry Detergent is Better for You and Better for the Environment.

How is CLEAN PEOPLE Laundry Detergent Better for You and Better for the Environment?

Better for You. Clean People Laundry Detergent Strip is all the good stuff in your favorite Laundry Detergent with none of the bad stuff (no parabens, no phosphates, no added dyes, no chlorine).

Oh and just as effective with none of the mess!

Also, with liquid laundry detergent, everyone ends up using too much because it’s hard to know the right amount (that over-dosing costs consumers $1 billion a year). With Clean People Laundry Detergent, you get the exact right dose every time!

CLEAN PEOPLE Laundry Detergent is hypoallergenic, vegan, and cruelty free.

Better for the Environment. Each one of those bright orange or blue plastic jugs ends up in a landfill or, worse, an ocean.

With CLEAN PEOPLE, you’re helping rid the world of single use plastics and plastic all together. That’s because Clean People uses no plastic!

We go one step further: For every 96 Pack (or larger) sold, we plant a tree in your name.

By choosing CLEAN PEOPLE, instead of creating landfills of orange & blue plastic jugs, you can plant a tree.

Heavy vs Light. Those bright orange and blue plastic jugs are also heavy to lug around the country (which mean they use lots of truck fuel and CO2 emissions). Clean People Laundry Detergent is 94% lighter, meaning 94% less truck fuel and CO2 emissions.

#MAKINGCLEANEASY.

What is a CLEAN PEOPLE Laundry Detergent Strip?

Think of a Clean People Laundry Detergent Strip as all the good stuff in your favorite Laundry Detergent with none of the bad stuff (no parabens, no phosphates, no added dyes, no chlorine).  And none of the water, and none of the plastic.

Oh and just as effective with none of the mess!

CLEAN PEOPLE Laundry Detergent is hypoallergenic, vegan, and cruelty free.

#MAKINGCLEANEASY

How do I use CLEAN PEOPLE Laundry Detergent?

You use CLEAN PEOPLE Laundry Detergent the same way you use any other Laundry Detergent.  Tear off a strip of CLEAN PEOPLE Laundry Detergent and add it to your washer.  Load your laundry and turn on your washing machine.

We recommend using one strip per medium load of laundry. For smaller loads, tear the strip in half and only use half of a strip. For larger loads, we recommend using two strips.

CLEAN PEOPLE Laundry Detergent Strips are effective, no mess, and the perfect dose every time.

CLEAN PEOPLE Laundry Detergent Strips work with all washing machines (top load, front load, high efficiency washers).  And you can even use CLEAN PEOPLE to hand wash in your sink or bathtub.

Do you have a 100% Money Back Guarantee?

Yes, we have a 100% money back guarantee. We call it the CLEAN PEOPLE Guarantee.

We use CLEAN PEOPLE Laundry Detergent ourselves. To completely clean sweaty gym clothes, muddy pants, and smells-like-the-pool swim shorts.

We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns. Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.

How much is shipping? (Hint: it's free!)

Shipping is free on all orders to the United States, Canada, Australia, France, Germany, and the United Kingdom.

Within the United States, we also offer expedited shipping for $10.

What is your return policy? (Hint: free returns!)

We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns.

Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.

#MAKINGCLEANEASY

Where is CLEAN PEOPLE made?

CLEAN PEOPLE Laundry Detergent is manufactured in the United States and Canada.

What certifications does CLEAN PEOPLE have?

CLEAN PEOPLE Laundry Detergent is:

  • 100% PLASTIC FREE
  • Eco Friendly
  • Hypoallergenic
  • Paraben-free
  • Phosphate-free
  • Free of added dyes
  • Free of chlorine bleach
  • Vegan
  • Cruelty Free
  • Biodegradable

Is CLEAN PEOPLE tested on animals?

No, we never test CLEAN PEOPLE on animals.  Except husbands who are mostly willing participants.  But not always :-).

CLEAN PEOPLE is both Vegan and Cruelty Free.

What does it mean to subscribe to CLEAN PEOPLE?

Your order is a ONE TIME purchase unless you select Subscribe & Save. Subscribing ensures you don’t run out of CLEAN PEOPLE Laundry Detergent! You can cancel anytime. You can ship a shipment anytime.

You can subscribe to have CLEAN PEOPLE delivered to your door every 1, 2, or 3 months. Every 2 months is Most Popular. When you subscribe, you’ll save 10%!

SHIPPING & RETURNS

How long will it take to receive my order?

Orders placed before noon EST on a business day, ship the same day. Orders placed after noon EST ship the very next business day.

Orders take 3-5 business days to deliver to your door!

Can I expedite my order?

In the United States, Yes!

We offer UPS 3 Day Shipping within the United States for $10, regardless of the size of your order. This allows for you to receive your package 3 business days after it is shipped. Expedited shipping fees are non-refundable.

Please note that if you are shipping to Hawaii, Alaska, an APO/FPO, or a US Territory, expedited shipping may take additional time but will be faster than our free shipping method.

How can I track my order?

When your order ships, we’ll send you an email with a tracking link.  That tracking link will let you track your package all the way to your doorstep.

Where do you ship?

We ship to the United States (including Alaska & Hawaii), APOs/FPOs, Canada, Australia, France, Germany, Switzerland, Netherlands, and the United Kingdom.

For shipping outside the United States, orders deliver to your door in 5-12 business days.

What payment methods & currencies does CLEAN PEOPLE accept?

We accept all major credit cards including Visa, Mastercard, Discover, American Express, Diner’s Club, and more.

We also accept Paypal.

And you can send us personal checks or money orders too!

All our prices are in USD Dollars.

How much is Shipping? (Hint: it’s free!)

Shipping is free on all orders to the United States, Canada, Australia, France, Germany, and the United Kingdom.

Within the United States, we also offer expedited shipping for $10.

What is your return policy? (Hint: free returns!)

Yes, we have a 100% money back guarantee. We call it the CLEAN PEOPLE Guarantee.

We use CLEAN PEOPLE Laundry Detergent ourselves. To completely clean sweaty gym clothes, muddy pants, and smells-like-the-pool swim shorts.

We love CLEAN PEOPLE Laundry Detergent and think you will too. We’re so confident, we offer free returns. Simply return your opened or unopened CLEAN PEOPLE Laundry Detergent for a full refund within 30 days of purchase, no questions asked. We pay the cost of return shipping too.

SUBSCRIPTION QUESTIONS

What if I want to cancel?

No problem, cancel any time, but we’ll miss you!

I’ll be out of the country this month, how do I delay my next processing date?

No problem, log into your account and head to Subscriptions. Click View on whichever product you’d like to delay! From there you can click on “Edit Subscription” choose whichever next processing date you’d like, and Save! Reach out to Support and we’d be happy to help.

I really want to swap my scent, how do I do that?

Reach out to Support, and we’d be happy to help.

I'm getting too many, how do I delay it?

No problem, log into your account and head to Subscriptions. Edit whichever product is arriving too frequently! From there you can also change your Subscription Frequency or date. Reach out to Support and we’d be happy to help.

Got more questions? Contact us.